Offshoring and Outsourcing: It's Not Just Manufacturing and Infotech


Even health care is being effected by labor and taxation arbitrage:

The Indian government on Wednesday began an aggressive marketing campaign to promote itself as a medical tourism destination, hopeful that the expanding industry could be worth $2 billion by 2012.

Eager to attract some of the 50 million patients from the United States who are not covered by health insurance and millions more in Western Europe who face long waiting lists for treatment, India's Health Ministry joined with its Tourism Ministry to produce an international advertising campaign explaining the possibilities of Indian health care....

...But the main selling point was the low price offered by Indian hospitals. Promotional material claimed that while bone marrow surgery costs $250,000 in the United States, it is available for around $26,000 in India.

A few things leap out. First of all: health care is overpriced in the US. And not just by a little. All of that difference is not due to labor costs, or to higher taxation, or the higher cost of land. A fair bit of it is downright inefficiency and greed.

Second: for most of the Bush years a lot of jobs have been created in health care and education because they are places where you can't offshore and where suppliers have pricing power. (If you need health care, you pretty much must have it. Education is likewise a necessity if you are to have any hope for the future.) Technology is changing this -- I fully expect to see teaching by telepresence a lot more as time goes by, at least at the college level.

Third: the number of things that can't be off-shored and outsourced is a lot lower than people think. Most professional services can easily enough be done by Indians -- they aren't stupid. The main barriers are regulatory, but there are ways around many of these barriers.

Ironically, as oil becomes scarce and as transportation costs begin to rise again, the type of labor arbitrage which will likely wane is manufacturing arbitrage. Depending on how expensive transport becomes, it is quite likely that we will see the end of the big box stores like Walmart with their supply lines stretching around the world. Instead microlocal production is quite likely to become the norm, especially as functional fabricators become available.

More After the Jump

However "intellectual" work, which can be sent to where it's needed as bits and bytes, will experience the hollowing out that manufacturing once did.

Or that's the trendline. Politics trumps economics until crises occur -- and a crisis will occur when the US finally has to pay for all the years of good living on the credit card. At that point I expect the US to move, strongly, to protectionism.

But until the US moves to protectionism, and even once it does, expect labor arbitrage to continue. The US cost structure is simply too expensive (deliberately so, in the case of overhead like overpriced real estate) and there is likely to be a great leveling. How painful that leveling will be, and whether the US can recover from it and grow a great society again, will be one of the great challenges of the next twenty to thirty years.

Technology does not change everything. But it does change some things. And the, shall we call it, coefficients of friction for moving goods, people and information are very important variables. These variables define what is possible in term of trade, whether in services or goods. With very low coefficients, combined with lax currency regulation (or universal currencies like the Euro) and sharing of production information (i.e., not keeping techniques and technology secret) labor arbitrage becomes very much worth doing for rather small differences because arbitrage is the "stupid man's way of making money". For arbitrage all you're looking for is a place where something (goods, labor, services) costs less than you can sell it for somewhere else. Once you see that, you keep doing it till there isn't enough of a gap to make it worth your while.

When bone marrow surgery costs $26,000 in India, and $250,000 in the US -- there's a lot of arbitrage (and profit) to be made.


Ian Welsh September 26, 2007 - 6:03am
( categories: Miscellany )

AT&T is responding to customer complaints. They are ending their outsourcing and bringing the jobs home. In Nevada, 300 new jobs for Reno area, 350 for Las Vegas. It's a start.

KayseJ September 26, 2007 - 8:12am

for most of the Bush years a lot of jobs have been created in health care and education because they are places where you can't offshore and where suppliers have pricing power. . .Education is likewise a necessity if you are to have any hope for the future. Technology is changing this -- I fully expect to see teaching by telepresence a lot more as time goes by, at least at the college level.

Harvard MBAs and Chicago economists have been a disaster for the U.S. real economy, but they get the lucrative jobs. I'd guess that at least half the value of a college degree is sheer credentialism, and as the status of the school goes up, so does the proportion of value that comes from the credential, not the education. Branding is the high price generator for people as well as goods.

The elites need committed overseers to continue to run a stable society, so I'd guess that the use of gatekeeping, credentialing, and branding will continue to keep overseers protected and happy. The service professionals who have managed to get government regulation and subsidies to maintain and pay high prices, like doctors, are going to get hit, but then in the political/economic realm, doctors are no more important than car mechanics or beauticians. Remember, doctors were fairly poor until after WWII when insurance became common enough to support high fees.

nihil obstet September 26, 2007 - 9:11am

I have friends who have had hip and knee replacement in Bangalore and extensive dental work done in Mumbai. Excellent work, nice vacation while it is being done...and they had no other economic choice...
Unfortunately, this also takes a certain level of knowledge to figure out how to do this on a personal level. These people had it.
The dental is the best, easiest and least intimidating.
At 1/10 the price.
Our highly rationed, greedy, inefficient health system that works best if you have loads of money.
I'm for single payer health care...bring on the socialism.

JT September 26, 2007 - 9:14am

People have been told by their insurance companies to go on an all-expenses-paid trip to India for a major heart procedure, instead of doing it here.

Tonsure Wimple September 27, 2007 - 2:20am

The culture of being in classrooms for advanced lectures will become a thing of the past for the underclass. Only the very wealthy will attend live lectures by professors. For the rest, you will have to pay to watch at reduced rates for online class privileges. The Plebs will get the online University of Pheonix treatment, the uber wealthy get the social rub of the elite education. The upside is that a lot of good education is being pushed over the net now, with an enrollement to a university, the online subsriptions to all those Journals and interlibrary loans opens up.

"There are two types of folk music:
quiet folk music and loud folk music.
I play both."

Dave Alvin

Peter C September 26, 2007 - 9:22am

Only the very wealthy will attend live lectures by professors.

When are they going to start? Cutting class is the privilege of the very wealthy. They'll still get the valuable degree.

nihil obstet September 26, 2007 - 9:34am

My world traveler friends have been doing this for years. They also noticed a vast different in the actual price of goods abroad and the perceived value here. They have become rich importers also, while the US sheeple get taken to the cleaners.

tjfxh September 26, 2007 - 10:19am

I forget that when your dad is a congressman, grandson of the finacier to the Third Reich and U.S. Senator, and in all probablity paid for the building that the lecture hall is in, helps get passing grades. The other good point is that the uber wealthy students know those grads who actualy did the work, and want into the power game.

"There are two types of folk music:
quiet folk music and loud folk music.
I play both."

Dave Alvin

Peter C September 26, 2007 - 6:01pm

with profoundly stupid, ill-educated halfwits populating our ruling class?

Oh. Never mind.


"The best-informed man is not necessarily the wisest. Indeed there is a danger that precisely in the multiplicity of his knowledge he will lose sight of what is essential."

- Dietrich Bonhoeffer

Escher Sketch September 26, 2007 - 6:05pm

A friend here in San Diego has had plastic surgery in Mexico and it is very common here. Also other surgical centers are being set up in Mexico with excellent doctors. There are many Mexican health spas that are now expanding into surgery centers.

What happens after we outsource all of America anyway?

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”

Charles Darwin

darwin September 26, 2007 - 1:12pm

self-paid cosmetic surgery on anyone who wants it.

It's the expensive diseasy stuff they'd love to avoid.

At first, many hospitals began restricting their ER hours to avoid walk-ins; their next goal is to avoid patients requiring long bed stays and expensive treatments which no insurance company will pay much toward.

This is what Medicare hath wrought. The big private insurers don't dare to cover much less than Medicare will, but they do charge the premiums to provide the backoffice personnel to deny many more claims than Medicare does.

So - we have government insurance that freezes or reduces its payouts every couple years, and a private insurance racket that closely follows that payout model after they've done all they can to deny a claim in the first place.

This is not a system that needs "fixing"; it's a system that needs to be completely replaced.



Turn back to the Constitution - and
READ it.

Rick September 26, 2007 - 1:45pm

The big private insurers don't dare to cover much less than Medicare will, but they do charge the premiums to provide the backoffice personnel to deny many more claims than Medicare does.

This from somone who spent 15 years doing IT for insurers. Seen it all, but since it's not personal it makes a lousy story.

Actuarials are usually OK, but they left "6 feet" out of "underwriters".

Gordon September 26, 2007 - 7:41pm

is essentially the same job as being a junkie.

Ian Welsh September 26, 2007 - 8:59pm

Another form of medical outsourcing is radiology. Many radiologists only read charts and don't see the patient. The charts are digital. I helped design a medical image storage/transport system for this industry. We have doctors licensed to practice in California who live in India and provide overnight service. They have very high standards of living there and can raise their kids away from American culture. (Wish I could!)

If you're not in the customer's face, you're doomed.

Forget it, Jake - it's AmnesiaTown

Tonsure Wimple September 27, 2007 - 2:22am

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