Why Your Wireless Service Is A Lot Less Than It Should be (And Why The Next Wireless Revolution Won't Happen in the US)


Once upon a time, in a land very very close, there was a telecom monopoly. Her symbol was the death star, and she regulated everything about what you could do on a phone line, or what you could attach to it. No one could attach a phone to the old wired networks that Ma Bell didn't approve of and no one could do anything with that line Ma Bell didn't agree to.

Rebels rose to challenge the Empire. The first was the Hush-A-Phone, an attachment placed on phones to make them less noisy. Twas a fierce battle and it was waged from 1948 – 1956, but in the end the Rebels won, and Bell was forced to allow the attachment. The great battle that many have forgotten, a battle which allowed the creation of the Internet, however, was the Carterfone case. A Carterfone allowed a phone to communicate with a radio, and the Empire simply would not allow such a device to be attached to its network. Why, security and the need to defend the integrity of the network could not allow such a thing. Soon, if Carterfones were allowed, the network would crumble, no one would be able to make a phone call and cats and dogs would be living together.

In 1968 the Empire lost this battle as well and the Carterfone Principle was born: you can attach any device to your ground line that you want, as long as it meets certain very basic rules. Without Carterfone there would probably have been no widespread adoption of modems (and thus, likely, no Internet). There would probably have been no fax machines and no answering machines. The future, as it were, would have been stillborn and the great technological revolution on the late nineties likely would not have occurred, or would have occurred somewhere other than the US at a later date.

But the Empire always rises again. Even as revolution is inevitable, so is the urge to make everyone who comes before you pay a toll; and to make sure the future is controlled by you, even if that means the future is much smaller than if everyone were allowed to contribute to it.

And so it has been with the new wireless telecom companies. In the days of the Death Star, there was only one. Today there are four, and by these names you shall know them: Verizon, AT&T, Sprint and T-Mobile.

More On the Successor States After the Jump

Each has their fiefdom, and each is determined to protect that fiefdom, not so much from each other, though as with nobles of old they do engage in fierce, formalized wars – broad missives of advertising campaigns exploding above, print ads storming the breach, fusillades of price cuts and the enfilade of a new feature – but rather from those who own no fief. There is no enemy greater to the monopolist or the oligopolist than those outside the walls who see the rich fields of green and long for some of it themselves. No one else must be allowed to take a toll from their peasants, no one must be allowed to offer a better service, a better phone, or show the customers how to avoid any fee collector or toll booth.

So it always was, and so it always shall be. And so the Big 4 generally do not allow phones they have not approved to be connected to their networks. No phone not sold by Verizon may be used upon their network; AT&T and T-Mobile lock phones in so that they can only be used on their networks and no others; and of the great houses, only Sprint allows any phone to be used on its network.

All of the Big 4 subsidize phones extensively, then charge more on the back end to make it up. Between the technical limitations (which include disabling features they don't like) and the subsidies, about 80% of all phones sold in the US are sold by the Big 4. In lands beyond their reach – land with exotic names like Europe and South Korea: the numbers are reversed, and consumers have access to about 4 times as many phone models. Coincidentally, cell phones there offer more services and have deeper penetration and stronger networks with more interoperability.

For as with all oligopolies; as with all monopolists; as with all nobles; the key to riches in the telecom world; as the Big 4 see it, in any case, is making sure that no one makes any money from their network, who doesn't pay them a cut. And so you can take pictures with your phone, but phone makers have not in most cases been allowed to give you a free and easy way to send those pictures to your home computer. Instead, AT&T, for example, requires its phone users to sign up for three services: Text Messaging, Media-Net, and Multi-Media Messaging. The gentle reader will not be surprised to hear that the great house of AT&T charges a fee for each of those three services.

But then, why not take a Bluetooth enabled phone and simply beam it to your computer. The peons are clever – but the Big 4 are smarter still. That feature of Bluetooth “enabled” phones has been, ummm, disabled.

Nor can your phone track your time usage (wouldn't want people to be able to dispute timing bills or to think about how long a call is going on and cut it short). Neither can you download songs from iTunes on most networks; nor can you use WiFi to make WiFi enabled calls (any subject of the Big 4 should be able to figure out why this is); nor, indeed are you allowed to use your phone's Internet connection for anything but browsing, e-mail or connecting to your corporation's intranet. You can't download files, games or music. You can't go to YouTube, if you're a Verizon subscriber. And many websites are simply blocked.

The odd thing about all this? Verizon, for example, advertises that it offers unlimited broadband. But if you go over a certain amount of usage a month, they cut off your account and charge you an account cancellation fee.

Truly, to be an oligopolist is the good life. Because when you are, a word means what you say it means, not what some dictionary says it does.

Still, in this world there is always change and change is to be feared. Time toppled even the Old Empire and that lesson has not been lost upon those who have come after old Ma Bell...

Innovation's one problem. Let it get out of control and who knows what might happen. These engineers and coders and entrepreneurs are all very good, mind you, so long as they know their place.

And their place is that nothing they do can work over our network, or on phones connected to our networks, the networks we paid billions for and which are OURS not the public's, without our permission. Certainly there will be no wireless version of Craigslist unless it is willing to pay us two cents per page view. Makes the business model impossible? Pity. Remember, there is no such thing as a viable business model which does not include us getting our cut, or which destroys one of our older businesses.

I mean we make millions from selling ringtones. Why, exactly, would you expect us to allow you to download content from the web onto your phone – you could download ringtones! No sirree, there will be no cars allowed in this world, because the buggy-whip manufacturers control the roads, and we'll not be allowing those new fangled contraptions to use our roads – it's for your own good. They go so fast, someone could be hurt. We're just looking out for your best interests.

Indeed, there is no reason for us to allow anyone to do anything over our networks, really. But we are not mean, or petty, we will allow you to pay for the right to talk to us. And we'll review your products to see if they are appropriate. Certainly we can't have a situation like the Internet where some fool like Bezos can set up a company like Amazon with almost no money, working part time, and not cut us in for a big chunk of the profit. There will be no Dell's in our world. No Amazons. And certainly no Craiglists. Nor will there be anything spontaneous or unexpected, because it will all come through us.

And the hoi polloi will not be given access to the tools required to work on our phones. The hardware will remain a black box, which programmers cannot access. We certainly wouldn't want some random fool, like Gates in the 70's, say, to be able to hack around on our system and create something we don't take our cut from.

Noblesse Oblige But you have to understand, it's all for your own good and all this foolish talk of oligopoly is nothing but. Why anyone can get in on the business if they have a few billion to buy up some public bandwidth. Why that makes joining in the club available to practically anyone – add a few more billion dollars for staff and infrastructure and you might be in a position to set up a small fiefdom easily crushed by a bit of price competition!

No, the market is an open one and the way we operate is intended to ensure the security of the system so that innovation remains firmly under our control and nothing messy like what happened in the 90's with the Internet happens over our networks. Imagine – all that money floating around, and no one able to skim off their fair share because they were in a position to put tolls on the information superhighway.

That's why we've worked very closely with FCC, especially with the last Chairman, Powell, to ensure that the same rules – things like allowing anything to be plugged into the network that meets basic rules, not allowing content discrimination and universal agreed upon standards open to all developers don't happen in our industry.

Because we certainly wouldn't want a repeat of the Internet revolution or what happened when the Old Empire was broken up.

Trust us. We have your best interests at heart. We know what you want and don't want better than you do. You don't need to be able to buy any phone you want, see any website you want, download anything you want, make a phone call over VoiP from your cell phone; or be able to use your phone to interact with any network.

Really, trust us. We have our best interests at heart. And they're the same as your best interests.

Honest.


This article was largely based on Tim Wu's excellent paper. (By the way Tim, it's a pain to download your paper). The paper is worth your time.. Any errors or broad brush strokes are mine, not Tim's. Hat tip to Matt Stoller.


Ian Welsh February 16, 2007 - 10:42am

Just a small correction - t-mobile does let you use other phones - I do.

hvd February 16, 2007 - 8:50am

T-Mobile uses the GSM protocol (so does AT&T). GSM phones are generally sold "locked" into one network. For example the iPhone starts off locked into AT&T - you can't use it on any other network. There are companies that specialize in unlocking phones and reselling them, and you can request AT&T and T-Mobile to unlock a phone, which they will generally do if you have owned the phone for 3 months. But any phone they sell is locked, and so are many others. If you buy a phone from AT&T you can't use it on T-Mobile unless you get it unlocked.

This is not the case in most of the rest of the world.

Ian Welsh February 16, 2007 - 9:43am

I guess it is because I buy my phones abroad and simply put my t-mobile chip in.

By the way I very much agree with all of your other observations.

hvd February 16, 2007 - 12:15pm

Yeah, there are ways around it. But it isn't made obvious or accesible for people.

And T-Mobile is the best of the big 4, by a large margin. Their policies are the easiest to deal with.

Unfortunately they're also the smallest of the big 4...

Ian Welsh February 16, 2007 - 3:24pm

It looks like we're gonna end up with brain damage one way or another. If it's not from Alzheimers it will be from excessive cellphone use.

Mobile phone use 'linked to tumour'

adrena February 17, 2007 - 8:57am

Great article. Every time I see a Japanese cell phone, I wonder why our choices in cell phone design are so limited. One quick correction. The device you referred to was not called HushPhone, but the more folksy Hush-A-Phone.

GiantDuck February 16, 2007 - 10:47am

Thanks. Corrected. :)

Ian Welsh February 16, 2007 - 11:02am

By a factor of five or ten; they don't have to maintain a wire plant, with a pair of wires to each station, so their capital and maintenance expenditures are much lower than those of a wireline network. Economically, this is a very odd business; they'd likely make more money with open networks and lower rates.

randolph February 16, 2007 - 11:13am

"land with exotic names like Europe and North Korea"

South Korea. I don't think the Norks use cell phones very much ;)

Bolo February 16, 2007 - 1:04pm

LOL. Thanks.

Ian Welsh February 16, 2007 - 3:24pm

In 1968 the Empire lost this battle as well and the Carterfone Principle was born: you can attach any device to your ground line that you want, as long as it meets certain very basic rules. Without Carterfone there would have been no modems

I sincerely hope that this isn't really being peddled as the "truth" nowadays.

The Bell 103 modem dates from 1962 and set the standard for AFSK modulation that was in wide use well into the 1980s. Your 56K dial-up modem most probably can still talk to a 103 (or 202 or any number of other old Bell modems).

The business model for the Bell System was leased, not purchased equipment. It was therefore in the interest of Bell to produce good reliable products, as high failure rates in the field would mean high replacement costs. So the design life of a 2500 series desk set was something like 50 years. I still have an old rotary AT&T wall phone in my shop where environmental conditions are very harsh. It works fine and probably will continue to do so long after I've departed this vale of tears. On the other hand, I've been through about 5 phones from name-brand vendors in 17 years in my office where conditions are more-or-less "ideal".

There are days that I curse Judge Greene, even though I know he really had no choice but to endorse the consent decree. I believe that later he commented that he was fearful that the end result would be a single unregulated entity.

Small rural towns in this country barely have acceptable POTS; Internet access is strictly dial-up at 28.8K at best. The "baby bells" are busy cherry-picking the urban areas. One wonders if the same situation would have obtained if Ma Bell hadn't decided to break up.

Petronius February 16, 2007 - 3:38pm

From the paper:

"The Carterfone principle has had enormous consequences not only in telecommunications policy, but for the economic prosperity of the United States. The ability to build a device to a standardized network
interface (the phone plug, known as an RJ-11) gave birth to a new market in home and business telecommunications equipment. That led, predictably, to competition in the phone market. But it also led,
unpredictably, to other innovations. Those have included mass consumer versions of the fax machine, the answering machine, and, perhaps most importantly, the modem."

So - I misread the author, apparently - what he meant was that while modems existed, without Carterfone there would never have been mass consumer versions.

Personally I remember what long distance phone calls cost back when Ma Bell had a monopoly and the only thing I'm unhappy about about her breakup is that the Baby Bells are pretty close to reconsitution of old Ma Bell. As it stands they're pretty much an oligopoly already.

Pretty much all consumer goods are trash now, not just phones. Nothing lasts. Indeed they are designed to break or wear out quickly.

Rural areas have lousy internet because the companies can't make any money off of giving them good internet, and will sue any jurisdiction that tries to provide it from the public purse. It wouldn't have been profitable for Ma Bell either - though she might have done it anyway if forcred by regulators, or if she thought that not doing it might lead to a backlash.

However, if the paper's author is correct, it's rather unlikely the internet as it stands right now would exist if Ma Bell had kept her monopoly.

Ian Welsh February 16, 2007 - 5:14pm

There was the 4-prong jack, probably (I can't find an exact date) going back to the 1940's. It looked like this. It was ubiquitous in hotel lobbies and restaurants where someone would arrive with a telephone quipped with a similar plug to give you convenient access. During the late 50's it was deployed in private residences and one can still buy 4-prong-to-modular adapters (in case you have a modem, for example).

In fact, even if you owned a third-party modem during the 70's(such as a Racal-Vadic), you were required by Bell to have what was called a DAA (for Data Access Arrangement) installed on your lines to prevent the third-party devices from damaging telco equipment.

I don't think that the Carterfone case had very much bearing on today's modem capabilities. It probably would have come as a natural consequence of progress. Who knows? If AT&T were still running the whole show, they might have deployed digital voice and data as standard service by now.

"Modular" Registered Jacks (RJ-11/14/25/45... etc.) were an AT&T development to replace the older bulkier connectors. One side benefit is that AT&T also used the RJ-9 to connect the handset to the base unit. One headache for AT&T service was replacing the handset cord on leased sets. With the RJ-9 connection, one could simply pick up a replacement at the local AT&T retail store.

Petronius February 16, 2007 - 6:55pm

Now there is a phrase that makes me want to puke! And I really sincerly hope 20 years from now an entire generation of 40 somethings with full stage alzheimers emerge, establishing a link to cell phone use.

The other un-natural aspect of cell phones is the assumption by owners of cell phones that all people everywhere should be instantly available to them yet a call to any major institution seldom yeilds a real live breathing person.

The old phones you "rented" from MaBell though were totally indestructable unlike the pieces of crap sold today. I have to say I liked the "pre-RJ11" world alot better.

Lasthorseman February 16, 2007 - 10:22pm

having a cel phone was a status symbol. It said "look how important I am!"

Now it's starting to say to me "look at my digital dog collar! I have no off-limits or truly private time! I can be summoned by my masters at whim! Good doggie!". Haven't had one for years.

Escher Sketch February 17, 2007 - 2:11am

Ironically I don't have one either. Never have. I know I'll have to get one eventually, but I'm in no rush.

Of course I lived for years without even a landline either. So, eh. Strange thing for a blogger to say, but being connected all the time is not all that attractive.

Ian Welsh February 17, 2007 - 2:43am

Have a gander at this Bell Labs promo:

http://www.youtube.com/watch?v=IFfdnFOiXUU

Sadly, Murray Hill Bell Labs is pretty much a shadow of itself. Those proponents of the AT&T breakup and deregulation should volunteer what fundamental discoveries, oh, say, Qwest has contributed to the world.

Petronius February 18, 2007 - 5:29pm

Bell labs created the microchip.

But they did almost nothing with it.

That said, I agree that what happened to Bell labs is a strong argument for organizations who know they have very long time horizons and will recapture their investment, because they control the system.

There is another organization that has the same profile, mind you.

The government.

Ian Welsh February 18, 2007 - 10:20pm

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.