Installed The Crm Package -some Question
Q: We recently installed the CRM package, or rather my boss did. I think he jumped the gun as he put in our company name in as ''CBO'' and did not put in the Networks part. As such, the Registration Key is setup for CBO Networks, not just CBO. The Registration Key we've been supplied does not seem to work, or perhaps I am trying to plug it into the wrong place? I go to Deployment Manager then to License Manager. From there, I go to the License Manager node, select CBO and try to enter a new License number, but it won't take the number supplied by Microsoft. There is currently no license number plugged in here. Is this the wrong location to plug-in the Registration Key? If so, where is the correct place and will the naming of CBO, instead of CBO Networks, have any bearing on this?
A: Yes, your OU should be the exact name as what your Registration Key was based on. Its just like the demo Adventure Works Cycle, unless your OU is that exact name, the demo key won't work. I dont know how to resolve your issue (search the newsgroup, I think there was solution floating around). Or if its just in alpha stage, reinstall everything (its a great lesson!)