Network Resource

Do you have a list of network resource persons? If not, this may be a great time to set up a list, online and in print, of persons you can check with the next time your computer develops a problem. Ideally, you eventually might be able to handle all or most problems yourself. But until you get to know your computer, the programs, and the linkages, it may be better to trust important processes to those who are experienced in this field. Possible resource persons include a family member, a local teacher, computer sales or repairperson, or an IT consultant either from your community or on the Internet. Talk with these persons to get a sense of their knowledge limits. Find out what they feel comfortable doing, and where they draw the limit. You don’t want to ask someone to do something that he or she is unprepared to handle. It’s probably a good idea to make note cards on your Rolodex or telephone directory about who does what. For example, you might call an expert electrician to

fix a cable problem if it has to do with physical properties like a frayed cord. On the other hand, you could call a software dealer about a program glitch, and a hardware manufacturer for a computer’s setting issue. Keep these names and contact information handy, preferably close to your computer, so that you can find them when needed instead of panicking. Write down the date, reason, and any cost for each visit a person makes to help you with a computer problem. That way you can track ongoing or recurring problems. Don’t try to handle problems that you are unfamiliar with. Save time and tension by calling on the people who do this for a living, and who can help you on short order.