Management Foundation) Membership.

Q: I currently work for a Global Company in the UK, as a Service Client Relationship Manager, responsible for delivering agreed service levels for Web Hosting, Outsourcing and Network Solutions for Global Multi Site corporate customers. I am looking to emigrate to Australia, however, there are no Service Management Skills on the skilled occupation list, or on the occupations in demand list - The closest thing to it would be an IT Manager - which is not really applicable. I have ITIL (IT Information Library) qualification and ITSMF (IT Service Management Foundation) membership. I thought my current job was pretty leading edge within the ICT - (Information Communication Technology) arena, but apparently not. I do have my original apprenticeship and qualifications in Telecoms engineering, but I have been a Manager for the last 4 years, not using those skills. Perhaps it would have been

better to have stayed as an engineer installing telephones and 60 points would be mine..!! I would be very interested in hearing from anyone to see if IT Service Management is recognised as a Skill, and indeed a Requirement within Australia currently. If it is, which area of accreditation would it fall under and what skilled occupation would apply? If it isn’t, what are my options?

A: I wouldn't worry too much about the classification. When you have your skills assessed by the ACS, they will give you a classification that you will apply for the visa with. In terms of your application to ACS, use the 2231-79 classification.